This is Section 12 of the supplied Terms & Conditions, shown separately for convenience. It is not a new or expanded refund promise.
12. REFUNDS AND CANCELLATIONS Refund eligibility depends on the specific service purchased and the applicable commercial terms. Where a service-specific refund or cancellation policy exists, that policy will apply.
No refund will be automatically due merely because: A candidate does not receive a job. A candidate is not shortlisted. A candidate does not attend an interview. An employer does not select a candidate. A vacancy is closed by an employer. A candidate changes their mind after a service has been substantially provided. Any statutory consumer rights that cannot lawfully be excluded remain unaffected.