Job No – 3377 | Counselor |

Job Description

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by going the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.

Qualification – A Graduate Fresher is okay or an Undergraduate with a minimum 1 year of BPO experience is a must.

Job Location – Camp, Pune

Company Profile – CALL CENTRE SERVICES