Job No – 3297 | TELESALES EXECUTIVE |

Job Description

BEHAVIROUAL & TECHNICAL SKILLS

a. Fluent in English, Marathi, Hindi
b. Good communication skills (Writing & Speaking both)
c. Effective Communication Clear and persuasive communication
d. Active Listening attentively to customer needs allows telesales reps to understand their requirements and offer personalized solutions
e. Basic Knowledge of MS Excel
f. Product Knowledge
g. Confidence & High Patience Level
h. Cool-tempered and able to handle rejection
i. Ability to learn about products and services and describe/explain them to prospects

PRIMARY RESPONSIBILITY
a. Reading from a prescribed script and focusing on customer needs to close sales.
b. Resolving customer complaints or disputes if any
c. Keeping an updated customer database in given format.
d. Monitoring sales performance and reporting to the Tele sales head & tracking the lead from sales team.
e. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
f. Site Visit Scheduling with coordinate sales Team.
g. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
h. Building lasting relationships with clients and other call centre team members based on trust and reliability.
i. Making sales or recommendations for products or services that may better suit client needs.

REPORTING PROCESS:
a. Report should be to the Tele sale head at the end of the evening on daily basis.
b. All the reporting format shall be given by the head of Tele sales department after the joining process.
c. After joining process you have to submit your report till the 7:00 PM in the group & department head.
d. If the report will not receive, it will affected on the monthly salary. It will necessarily all the report as per the management.

Qualification – Any Graduate
Location – Nashik
Company Sector – Construction Sector